SHIPPING & RETURNS
Thank you so much for placing an order with Genuine & ginger. Every piece of jewelry and all of our wall hangings are handmade with the highest quality and attention to detail in our studio in Albuquerque, nm. We typically ship all items within 1 week from purchase. However during peak seasons, items can take up to 3 weeks to ship from our location. All item listings will have the approximate ship date listed, so be sure to consider that before placing an order.
WE SHIP USPS, AND USE FIRST CLASS SERVICES UNLESS OTHERWISE SPECIFIED AT CHECKOUT. OUR ORDERS COME IN PADDED WHITE ENVELOPES TO PROTECT ITEMS FROM DAMAGE IN TRANSIT.
Your satisfactions with your purchase and experience is of the utmost importance. Please don't hesitate to contact with questions or concerns and we will work to find a solution to the situation. Due to the nature of the work, returns are not possible. WE WILL WORK WITH YOU TO EXCHANGE YOUR ITEM SO LONG AS IT IS NOT A cUSTOM ITEM. Please make sure to read product descriptions, dimensions and shipping policies carefully before completing your purchase.
In the unlikely event that you receive a defective or damaged PRODUCT (with the exceptions of damages incurred during transit) a refund may be possible. Please contact Hello@GENUINEANDGINGER.com within 2 days of receiving your purchase with images and a descriptions of the damage. Before a refund is possible, the defective product must be returned in it's original condition and packaging. Shipping expenses are the responsibility of the customer.